In CA Service Desk Manager - Building Web Intelligence Reports training course, Participants will discover to create, format, and share Web Intelligence reports to meet ad hoc reporting needs. By building these reports, organization‘s can analyze and present vital information that is required for effective enterprise IT management.
By attending CA Service Desk Manager - Building Web Intelligence Reports workshop, Participants will learn to:
- Identify the features of CA Business Intelligence and the components of the reporting environment
- Explore the CA SDM universe and how it enables Web Intelligence users to more efficiently perform data analysis and create reports
- Reduce the time and cost of building reports by using Web Intelligence
- Enhance Web Intelligence reports using special formatting and graphs
- Share Web Intelligence reports with other users so they are more accessible and can be analyzed outside of InfoView
- A basic understanding of CA Service Desk Manager.
- Service Desk Managers
- Service Desk Administrators