CA Service Desk Manager - Building Web Intelligence Reports

( Duration: 1 Day )

In CA Service Desk Manager - Building Web Intelligence Reports training course, Participants will discover to create, format, and share Web Intelligence reports to meet ad hoc reporting needs. By building these reports, organization‘s can analyze and present vital information that is required for effective enterprise IT management.

By attending CA Service Desk Manager - Building Web Intelligence Reports workshop, Participants will learn to:

  • Identify the features of CA Business Intelligence and the components of the reporting environment
  • Explore the CA SDM universe and how it enables Web Intelligence users to more efficiently perform data analysis and create reports
  • Reduce the time and cost of building reports by using Web Intelligence
  • Enhance Web Intelligence reports using special formatting and graphs
  • Share Web Intelligence reports with other users so they are more accessible and can be analyzed outside of InfoView

  • A basic understanding of CA Service Desk Manager.

  • Service Desk Managers
  • Service Desk Administrators



Describe CA Business Intelligence

  • Identify the features and functions of CA Business Intelligence
  • Identify the components of the CA Business Intelligence reporting environment

Explore the CA SDM Universe

  • Identify the elements of the CA SDM universe
  • Navigate the CA SDM universe

Build a Web Intelligence Query

  • Build a basic query
  • Add filters and prompts to a query
  • Perform calculations using measures
  • Create a complex query

Format Web Intelligence Reports

  • Format a table
  • Create charts
  • Display data using table templates
  • Create sections and breaks
  • Create variables to perform calculations in reports

Share Web Intelligence Reports

  • Save reports to public folders
  • Schedule reports
  • Export reports

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue