EncartaLabs

CA Service Catalog - Service Design

( Duration: 2 Days )

This CA Service Catalog - Service Design training course provides hands‐on comprehensive service design skills. It covers service offering planning and building, form design, request SLAs, automation, and localization. This content will help you efficiently perform installation design tasks using CA Service Catalog to meet business requirements, communicate value, and professionally govern your processes.

By attending CA Service Catalog - Service Design workshop, delegates will learn to:

  • Shorten the time required to implement a more complete design through requirements gathering.
  • Create and publish your service offerings in rich, descriptive business language using easy‐to‐understand forms in a centralized service catalog
  • Help ensure that critical business rules, business needs, or contractual obligations with service consumers are met
  • Automatically designate specific users as the assignees for a task
  • Enable an organization to keep one service in a single catalog for all languages

  • Basic knowledge of CA Service Catalog

The CA Service Catalog - Service Design class is ideal for:

  • Service Delivery Managers
  • Service Requestors
  • Implementation Consultants
  • IT Architects
  • Pre‐sales Consultants
  • System Administrators
  • System Designers

COURSE AGENDA

1

Gather Requirements

  • Describe how the ITIL Service Lifecycle relates to service design
  • Compare technical services to business services
  • Identify what to publish in the catalog
  • Determine how to structure services
2

Build a Service Offering

  • Describe how services are organized
  • Add SOGs
  • Add service options and service option elements
  • Add a folder and a service offering
  • Set up featured services
  • Create a standard template
3

Design Forms

  • Build a form
  • Populate form fields from database queries
  • Activate a form field using JavaScript
  • Perform validation
4

Add Request SLAs

  • Identify request SLA types
  • Configure business hours and outage calendars
  • Set up SLAs
  • Run SLA reports
5

Enable Automation of Service Offerings

  • Identify automation types
  • Set up approval driven by a policy task
  • Configure an event‐rule‐action
  • Configure out‐of‐the‐box automation capability
6

Localize Your CA Service Catalog Implementation

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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