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EncartaLabs

CA Service Catalog - Administration

( Duration: 1 Day )

By attending CA Service Catalog - Administration workshop, Participants will learn to:

  • Manage an organizational structure so you can efficiently administer business units, accounts, and users
  • Use enhanced request automation controls to minimize administrative overhead and provide greater flexibility
  • Increase catalog management efficiency using administrative functions
  • Extend CA Service Catalog accessibility using widgets

  • Service Delivery Managers
  • Service Requestors
  • Implementation Consultants
  • System Administrators

COURSE AGENDA

1

Describe CA Service Catalog Architecture

  • Identify the features of the CA Service Catalog architecture
  • Describe multiple active directory domain support for CA EEM
2

Work with Log Files Work with the configuration and log files

  • Describe how to track log statements in memory
3

Manage an Organizational Structure

  • Identify organizational structure requirements
  • Manage business units
  • Manage users and roles
4

Administer Request Management Support

  • Manage categories, classes, and subclasses
  • Manage status codes
  • Configure CA Service Catalog
  • Enable automatic retry of failed requests
5

Add Security

  • Configure access control
  • Set up groups in CA EEM
  • Set up permissions
6

Manage a Catalog

  • Archive and purge requests
  • Manage content packs
  • Export and import content using the ixutil utility
7

Extend CA Service Catalog using Widgets

  • Describe widgets
  • Embed widgets

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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