EncartaLabs

CA Service Catalog - Administration

( Duration: 2 Days )

This CA Service Catalog - Administration training course provides hands‐on comprehensive administration skills. It covers log files, organizational structure, request management support, security, catalog management, and widgets. This content will help you efficiently perform administrative tasks using CA Service Catalog to meet business requirements, communicate value, and professionally govern your processes.

By attending CA Service Catalog - Administration workshop, delegates will learn to:

  • Manage an organizational structure so you can efficiently administer business units, accounts, and users
  • Use enhanced request automation controls to minimize administrative overhead and provide greater flexibility
  • Increase catalog management efficiency using administrative functions
  • Extend CA Service Catalog accessibility using widgets

  • Basic knowledge of CA Service Catalog

The CA Service Catalog - Administration class is ideal for:

  • Service Delivery Managers
  • Service Requestors
  • Implementation Consultants
  • IT Architect
  • Partner
  • Pre-sales Consultant
  • System Administrators

COURSE AGENDA

1

Describe CA Service Catalog Architecture

  • Identify the features of the CA Service Catalog architecture
  • Describe multiple active directory domain support for CA EEM
2

Work with Log Files Work with the configuration and log files

  • Describe how to track log statements in memory
3

Manage an Organizational Structure

  • Identify organizational structure requirements
  • Manage business units
  • Manage users and roles
4

Administer Request Management Support

  • Manage categories, classes, and subclasses
  • Manage status codes
  • Configure CA Service Catalog
  • Enable automatic retry of failed requests
5

Add Security

  • Configure access control
  • Set up groups in CA EEM
  • Set up permissions
6

Manage a Catalog

  • Archive and purge requests
  • Manage content packs
  • Export and import content using the ixutil utility
7

Extend CA Service Catalog using Widgets

  • Describe widgets
  • Embed widgets

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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