EncartaLabs

CA eHealth Reporting

( Duration: 5 Days )

In CA eHealth Reporting training course, you will learn how to effectively use the robust reporting capabilities of CA eHealth to monitor the infrastructure environment. You will be instructed on how to locate existing reports, understand technical features of CA eHealth as they relate to reporting and create basic-to-intermediate-level reports with Report Studio and Query Studio. The essential concepts of CA eHealth will be also be explained. Hands-on labs and workshops reinforce the lecture by providing with actual operation, configuration, tuning and troubleshooting.

By attending CA eHealth Reporting workshop, delegates will learn to:

  • Explain basic CA eHealth concepts to others.
  • Locate additional information beyond classroom documents.
  • Identify core reports relevant to users' inquiries.
  • Explain the data analysis process.
  • Identify and explain the major sections of the analyzed reports.
  • Use Report Center to organize reports.
  • Build reporting groups and learn why proper planning is vital to that process.
  • Use Query Studio to generate ad-hoc reports.
  • Use Report Studio to create intermediate level complex reports.
  • Manage server and report security.
  • Understand fault management and the role of CA SPECTRUM.
  • Apply report generation to troubleshooting scenarios.
  • Identify capacity planning opportunities via reporting.

  • Basic system administration - such as setting OS permissions, navigating a directory tree and adding users.
  • Command line interface experience, such as using FTP, executing scripts, etc.
  • A good understanding of network infrastructure management.

  • Application Administrators
  • Business Analysts
  • Customer Service Analysts
  • Operations Analysts

COURSE AGENDA

1

Product Overview

  • Describe the complete picture of CA eHealth
  • Understand the major parts of infrastructure management
  • Describe how CA eHealth relates to infrastructure management
2

Essential Concepts

  • Define several CA eHealth related concepts
  • Describe discovery and polling
  • Explain general CA eHealth permissions
  • Locate additional CA eHealth information
3

Existing Core Reporting

  • Demonstrate the relationship between existing core reports
  • Differentiate between reactive and proactive analysis reporting
  • Generate all of the standard reports
4

Data Analysis and Health Evaluation

  • Explain the data analysis process
  • Understand and explain exception points
  • Explain the benefits of roll-ups
  • Demonstrate knowledge of baselines
5

Health and SLR Reporting

  • Describe the major sections of each analyzed report
  • Demonstrate the value of the supplemental reports
  • Interpret the data on selected charts
  • Describe the usage of each report
6

Introduction to Report Center

  • Describe the Report Center Architecture
  • Organize content of
  • Report Center
  • Navigate the interface
  • Personalize the user interface
  • Describe and uses the report output options
7

Introduction to Query Studio

  • Describe the use case of Query Studio
  • Navigate the interface
  • Apply filtering to reports
  • Use ad-hoc grouping to organize data
  • Create user relavant prompting
8

Introduction to Report Studio

  • Describe the usage of Report Studio
  • Demonstrate ability to generate CA supplied reports
  • Create basic reports
  • Use the Insertable Objects pane
  • Apply styling to reports
  • Describe data aggregation schemes
  • Use the run history to validate report execution
  • Utilize the distribution options
  • Schedule multiple reports via a job
9

Simple Reports

  • Group data
  • Apply headers and footers to reports
  • Insert HTML elements into a report
  • Create a crosstab report
  • Create a list report
  • Create a chart report
  • Create a time-series report
10

Filtering

  • Determine when to apply filters
  • Add fixed filters
  • Add prompted filters
  • Describe filtering on reported and non-reported fields
11

Prompting

  • Define parameters
  • Describe the usage of parameters
  • Create automatic prompts
  • Create a custom prompt page
  • Navigate between report pages
12

Advanced Formatting

  • Enhance reports using tables, blocks and text items
  • Add moderately complicated headers and footers
  • Apply and modify report expressions
  • Format data for reports
  • Format report objects
13

Conditional Formatting

  • Describe conditional formatting
  • Plan for conditional reporting
  • Use the conditional explorer
  • Apply the condition to report objects
14

Queries

  • Design page layouts with queries
  • Create a master-detail report via a query
15

Best Practices and Enhancements

  • Design effective reports.
  • Describe effective design techniques
  • Describe reporting best practices
  • Utilize the structured layout tool
  • Design custom charts
16

Managing Servers and Security

  • Add non-CA eHealth Report Center users
  • Describe the usage of built-in groups and roles
  • Explain the difference between roles
  • Test the database connection
  • Create distribution lists
  • Set report access permissions
  • Set individual object permissions
  • Enable logging for support
17

Fault Management

  • Define fault management
  • Identify pertinent fault management components of eHealth
  • Generate reports to collect fault related data
  • Visualize faults via the Live Health tools
  • Understand the relationship of Spectrum in fault and trap management
18

Troubleshooting

  • Describe troubleshooting related reports
  • Determine the cause of problems with CA eHealth reports
  • Verify problem resolution with CA eHealth reports
  • Describe pro-active problem resolution with eHealth reports
  • Explain long term problem discovery

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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