EncartaLabs

TrueSight Orchestration - Integrating

( Duration: 3 Days )

The TrueSight Orchestration - Integrating training course guides learners as they discover and cultivate the skills necessary to integrate TrueSight Orchestration with BMC Remedy AR. Learners will explore Remedy incident and change management processes, and use TrueSight Orchestration modules and workflows to automate these processes.

By attending TrueSight Orchestration - Integrating workshop, attendees will learn to:

  • Describe integration and the benefits of integrating discrete products
  • Identify types of integration and mechanism involved in integrating products
  • Describe the various components of BMC Remedy AR System
  • Configure, Enable and Activate the Remedy Actor and Monitor adapter
  • Create a New Form in Remedy Developer Studio
  • Perform Create, Find, Update and Delete operations on Remedy AR System
  • Identify how and when to use the Integration Mapping Activity
  • Explain how to use the TSO Incident Management Module to automate the incident management process
  • Describe the Change Management process and the Change Management cycle
  • Setup Validation Workflows for Work Order
  • Illustrate TrueSight Orchestration automation scenario and use case

  • Knowledge of TrueSight Orchestration - Development, Architecture and Components

Developers & Consultants

COURSE AGENDA

1

Integration Strategy - Philosophy and Overview

  • Describe integration and the benefits of integrating discrete products
  • Identify types of integration and mechanism involved in integrating products
  • Recall integration scenarios and use cases
2

BMC Remedy AR System Overview

  • Access BMC Remedy AR System Components
  • Describe the various components of BMC Remedy AR System
  • Use Remedy AR System Application
3

Configuring And Activating Remedy Adapter

  • Configure, Enable and Activate the Remedy Actor adapter
  • Configure, Enable and Activate the Remedy Monitor adapter
4

Remedy AR System Actor Adapter Operations

  • Create a New Form in Remedy Developer Studio
  • Perform Create, Find, Update and Delete operations on Remedy AR System using the TSO Actor Adapter
  • Query Server Info process to retrieve information about the AR System server
5

Integration Mapping Activity

  • Use Integration Mapping Activity to create an Incident
6

Incident Management

  • Define the Incident Management user scenarios
  • Describe the steps to create an incident in Remedy
  • Explain how to use the TSO Incident Management Module to automate the incident management process
7

Change Management

  • Describe the Change Management process
  • Describe the Change Management cycle
  • Differentiate between the types of changes
  • Create Change Request using TSO workflows
8

Work Order Management

  • Identify the need to Set the Work Order (WO) Version Flag
  • Describe the Work Order Management Module
  • Create WO
  • Search for WO
  • Relate Change Request and Incident to WO
9

End To End Use Case

  • Illustrate TrueSight Orchestration automation scenario and use case

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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