EncartaLabs

BMC TrueSight Operations Management - Service Modelling

( Duration: 1 Day )

The BMC TrueSight Operations Management - Service Modelling training course will guide attendees through the basic concepts of Service Monitoring using TrueSight Operations Management. Attendees will develop skills in: integrating TSOM with CMDB and Service Desk, working with service model using TrueSight Infrastructure Management Admin console, working with service model using Impact Model Designer, monitoring services from the TrueSight console and TrueSight Infrastructure Management Operator console, managing service impact model and BMC service resolution.

By attending BMC TrueSight Operations Management - Service Modelling workshop, attendees will:

  • Learn concepts of service impact management and service modeling
  • Understand service model components
  • Learn to create a service model using TrueSight Infrastructure Management Admin Console
  • Learn to create a service model using Impact Model Designer
  • Learn to monitor services using TrueSight console and TrueSight Infrastructure Management Operator console
  • Understand how to manage a service impact model
  • Learn to assign events to the CIs
  • Understand architecture and workflow of BMC Service Resolution
  • Understand TSOM integration with BMC Service Desk

  • Knowledge of BMC TrueSight Operations Management - Architecture and Components

Administrators and Consultants

COURSE AGENDA

1

Service Modeling Overview

  • Understand service modeling concepts
  • Learn the sources of Service model:
    • TrueSight Infrastructure Management Admin Console
    • BMC Impact Model Designer in BMC Atrium CMDB
    • Non-Atrium CMDB Sources
  • Learn the components of Service model
  • Learn different types of Service models
2

Service Modeling Using TSIM Admin Console

  • Create a service model using TrueSight Infrastructure Management (TSIM) Admin Console
  • Edit service model components and relationships
  • View service model from the TrueSight console and TSIM operator console
3

Service Modeling Using Impact Model Designer

  • Learn prerequisites to integrate TSOM with Atrium CMDB
  • Learn how to integrate TSOM with Atrium CMDB
  • Learn how to create, promote and publish a Service Model from the Impact Model Designer
  • Understand TSIM publishing server and its workflow
  • Learn how to create a Timeframe and Schedule
4

Service Impact Management

  • Understand how to associate and compute service impact by:
    • Associating monitor instances with CIs
    • Creating component Aliases
    • Creating Alias formulas
    • Performing service modeling at higher levels
    • Increasing granularity of the model
    • Set the priorities for the services or the applications
    • Using different status computation models
5

BMC Service Resolution

  • Understand workflow of BMC Service Resolution
  • Describe features of BMC Service Resolution
  • Learn to use events in TrueSight Infrastructure Management to open incidents in Service Desk
  • Describe levels of BMC Service Resolution

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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