EncartaLabs

BMC Remedy IT Service Management - Process Designer

( Duration: 1 Day )

The BMC Remedy IT Service Management - Process Designer training course provides BMC Remedy IT Service Management administrators with the concepts and skills needed to incorporate best practices when installing and configuring Process Designer. This course gives an overview of the Process Designer architecture and installation process, and reviews how to create, edit, and deploy Process Designer processes. Additionally, attendees will learn basic guidelines forimplementing processes in SRM and ITSM.

By attending BMC Remedy IT Service Management - Process Designer workshop, attendees will learn to:

  • Explain Process Designer architecture
  • Install Process Designer for use in out-of-the-box ITSM applications
  • Create, edit, view, and deploy processes
  • Implement processes in SRM
  • Attach processes to SRD
  • Describe how Process Designer integrates into incident, problem, change, and work order fulfillment requests

  • Knowledge of BMC Remedy IT Service Management

Administrators

COURSE AGENDA

1

Overview and Architecture

  • Explain ITSM Process Designer architecture
  • Describe how Process Designer components work together to give intelligent and interactive process control to ITSM applications
  • Review use-case examples
  • Provide a technical overview of how to create, deploy, link and use a process in a service request
  • Explore Process Designer capabilities in finer detail
2

Installation

  • Explain how to determine compatibility
  • Demonstrate the end-to-end installation process for Process Designer
  • Explain how to troubleshoot issues
  • Provide best practices in configuring the server side ARID plug-in
  • Advise on maintaining and archiving Process Designer data records
3

Creating, Editing, and Deploying Processes

  • Launch the client
  • Create process templates
  • Maintain process templates
  • Gain knowledge of advanced process logic
  • Configure supporting data
4

Implementing Processes in SRM

  • Create, attach, and use Process Designer processes with SRM
  • Explain the functionality and use of specific automated process actions with SRM
  • Demonstrate use cases illustrating how Process Designer can be used to extend the SRM experience
  • Demonstrate the interactive integration objects that an end user will encounter
5

Implementing Processes in ITSM

  • Review how Process Designer works with ITSM applications
  • Review criteria for selecting Process Designer processes for ITSM requests
  • Use task actions
  • Use Process Designer Wizard to get user input, eliminating need for Remedy development or customization
  • Review the Process Designer graphical display for requests
  • Explain the steps for implementing Designer process in ITSM

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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