EncartaLabs

BMC Remedy - Change Management

( Duration: 1 Day )

The BMC Remedy - Change Management training course provides a comprehensive introduction to BMC Remedy Change Management and information on core product concepts, user roles and responsibilities, supplemental features as well as an introduction to the tasks performed by the different Change Management roles.

By attending BMC Remedy - Change Management workshop, attendees will learn to:

  • Describe the Change Management process flow/lifecycle and the Change Request lifecycle
  • Discuss the roles, responsibilities, permissions, and terminology used in Change Management
  • Describe how to access the IT Home page and identify its features and functionality
  • Describe and identify the functional areas of the Change Console and the Change form
  • Understand the Release Administrator and Customer Representative roles in the Change Management process flow/lifecycle
  • Examine the responsibilities and permissions for the following roles in the Change Management and Change Request lifecycle:
    • Change Coordinator
    • Change Manager
    • Specialist or Task Implementer
    • Release Coordinator
  • Explain how to create, assign, review, and close change requests
  • Explain how to approve or reject a change request as an IT staff member and as a non-IT staff member
  • Describe the Release Management process
  • Explain how to create a release and a manifest
  • Explain how to implement and close tasks
  • Discuss how to create reports using the Smart Reporting and Report Console
  • Discuss various supplemental features such as KPI and ROI functionality, updating user profile, and creating reminders and broadcasts

  • Knowledge of Change Management Process

BMC Remedy Users

COURSE AGENDA

1

BMC Remedy Change Management - Concepts

  • Introduction to Change Management
  • Navigating the Change Console
  • Change Form Overview
  • Searching for Change Requests
  • Release Administrators and Customer Representatives
2

BMC Remedy Change Management - For Change Managers

  • Change Manager Overview
  • Review and Assign a Change Request
3

BMC Remedy Change Management - For Specialists

  • Specialists Overview
  • Infrastructure Change Implementation
  • Other Change Management Procedures
4

BMC Remedy Change Management - For Change Coordinators

  • Change Coordinators: Overview
  • Request for Change Review
  • Assigning Change Requests
  • Change Planning
  • Application Change Implementation
  • Planned Change Closure
  • Emergency Change Closure
5

BMC Remedy Change Management - For Release Coordinators

  • Release Management: Overview
  • Release Coordinators: Overview
  • Request Handling, Defining Releases, and Business Justification
  • Navigating the Release Form and the Release Console
  • Creating Releases
  • Working with Activities
  • Processing and Closing Releases
6

BMC Remedy Change Management - Supplemental Features

  • Introduction to Smart Reporting
  • Using the Report Console
  • Additional Functionality

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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