Work Order Management is a back-end application of BMC Service Request Management (BMC SRM) that provides basic facilities for assignment, status, work info, and task management. The BMC SRM integration with Work Order Management allows users to create a generic work-order process. This course provides work order managers and work order assignees with the information and experience that they need to fulfill service requests successfully.
In BMC Work Order Management training course, participants will learn about functional areas of the Work Order Console. They will learn how to create and manage work orders, and will become familiar with the Task Management System (TMS) and SRM Request Entry Console.
User knowledge of Microsoft Windows graphical user interface (GUI)
- Work Order Managers
- Work Order Assignees