EncartaLabs

BMCO Work Order Management

( Duration: 1 Day )

Work Order Management is a back-end application of BMC Service Request Management (BMC SRM) that provides basic facilities for assignment, status, work info, and task management. The BMC SRM integration with Work Order Management allows users to create a generic work-order process. This course provides work order managers and work order assignees with the information and experience that they need to fulfill service requests successfully.

In BMC Work Order Management training course, participants will learn about functional areas of the Work Order Console. They will learn how to create and manage work orders, and will become familiar with the Task Management System (TMS) and SRM Request Entry Console.

User knowledge of Microsoft Windows graphical user interface (GUI)

  • Work Order Managers
  • Work Order Assignees

COURSE AGENDA

1

Identify various components and benefits of BMC Service Request Management

2

Describe how to open, customize, and navigate the default IT Home page

3

Identify various social collaboration tools integrated with BMC Remedy ITSM applications

4

Explain how to access the Work Order Console

5

Identify various permissions and roles related to BMC Work Order Management

6

Identify various functional areas of the Work Order Console and the Work Order form

7

Explain how to create work orders and work with different tabs available on the Work Order form

8

Identify the work order lifecycle

9

Describe how to manage work orders, including work order assignments

10

Explain how to search for work orders from the Work Order Console

11

Describe the components of Task Management System (TMS)

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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