BMC Virtual Agent

( Duration: 1 Day )

BMC Virtual Agent is an easy-to-use self-service portal with virtual and live chat, service catalog, and knowledge management used by support agents and self-service users. It provides an animated virtual support agent that uses artificial intelligence to resolve customer issues.

The BMC Virtual Agent training course teaches support agents and self-service end users how to effectively use the BMC Virtual Agent portal, including the Self Service Portal and the Support Agent Console.

  • Support Agents
  • Self-Service End Users



Describe BMC Virtual Agent


Describe features and related business benefits


Describe user roles and permissions for each role


Describe BMC Virtual Agent process flow


Explain how to use and navigate the Self Service Portal and Support Agent Console

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue