EncartaLabs

BMC Virtual Agent

( Duration: 1 Day )

BMC Virtual Agent is an easy-to-use self-service portal with virtual and live chat, service catalog, and knowledge management used by support agents and self-service users. It provides an animated virtual support agent that uses artificial intelligence to resolve customer issues.

The BMC Virtual Agent training course teaches support agents and self-service end users how to effectively use the BMC Virtual Agent portal, including the Self Service Portal and the Support Agent Console.

  • Support Agents
  • Self-Service End Users

COURSE AGENDA

1

Describe BMC Virtual Agent

2

Describe features and related business benefits

3

Describe user roles and permissions for each role

4

Describe BMC Virtual Agent process flow

5

Explain how to use and navigate the Self Service Portal and Support Agent Console

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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