EncartaLabs

BMC Track-It - Essentials

( Duration: 2 Days )

The BMC Track-It - Essentials training course provides a hands-on class for Track-It! technicians and administrators focusing on concepts and capabilities found in the Inventory, Help Desk, Purchasing, Training, Library, and Report Modules.

By attending BMC Track-It - Essentials workshop, attendees will learn to:

  • Examine general Track-It! functionality including navigation.
  • Examine the Inventory module
  • Examine the Software Licenses module
  • Examine the Purchasing module
  • Examine the Help Desk module
  • Examine the Solutions module
  • Examine Track-It! Web and Mobile Web
  • Examine Self-Service
  • Examine the Change Management Module
  • Examine the Training Module
  • Examine the Library Module
  • Examine Information Analysis and Reporting

  • None

  • Help Desk Technicians
  • Administrators

COURSE AGENDA

1

Navigate Track-it!

  • Understanding the Track-It! Interface
  • Launching Track-It!
  • Screen Navigation Options
  • Exploring the Menu Bar
  • Module Overview
  • Working with the Home Page
  • Customizing the Look and Preferences
  • Viewing Multiple Windows
  • Working with Grids
  • Working with Grid Views
  • Obtaining Help Using Track-It!
2

Inventory Module

  • Inventory Module Overview
  • Understanding Asset Information
  • Maintaining Asset Users
  • Adding Inventory Information Manually
  • Other Inventory Actions
3

Software Licenses Module

  • Software Licenses Module Overview
  • Viewing Software Title Information
  • Viewing Software License Information
  • Searching Software Licenses
4

Purchasing Module

  • Viewing Purchase Orders
  • Working with Purchase Orders
  • Receiving Purchase Orders
  • Using the Purchasing Module to Populate Inventory Containers
  • Creating Blanket Purchase Orders
5

Help Desk Module

  • Help Desk Module Overview
  • Viewing Work Orders
  • Creating Work Orders
  • Understanding Workflow Models
  • Viewing Work Order Assignments
  • Other Work Order Actions
  • Completing Work Orders
  • Automatic and Manual Notifications
6

Solutions Module

  • Using the Solutions Database
  • Accessing Solutions via the Solutions Module
  • Accessing Solutions via a Work Order
7

Web and Mobile Web

  • Understanding Track-It! Web
  • Accessing Track-It! Web
  • Track-It! Web Interface
  • Basic Navigation of Track-It! Web
  • Working with System Grid Views
  • Track-It! Web Help Desk Module
  • Track-It! Web Inventory Module
  • Track-It! Web Solutions Module
  • Track-It! Web Change Management Module
  • Track-It! Web Purchasing Module
  • Track-It! Web Library Module
  • Track-It! Web Mobile
8

Self Service

  • Understanding Track-It Self Service
  • Accessing the Web Components

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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