EncartaLabs

BMC Track-It - Administration

( Duration: 3 Days )

The BMC Track-It - Administration training course is designed specifically for those responsible for installing, configuring, and managing their Track-It! products. Attendees will learn how to apply help desk best practices to configure and manage their BMC Track-It! products through workshop exercises.

By attending BMC Track-It - Administration workshop, attendees will learn to:

  • Install and Configure Track-It!
  • Administer technician accounts, security policies, and technician queues
  • Examine lookup tables, work orders, and other tables
  • Configure administration, help desk, solutions, and purchasing
  • Examine the Directory Importer
  • Examine workflow automation
  • Examine Change Management
  • Examine Discovery and Audit configuration and execution
  • Examine Software License Management
  • Configure the User Interface
  • Configure Email Notifications

  • Knowledge of BMC Track-It - Essentials

  • IT Architects and Engineers
  • IT Administrators

COURSE AGENDA

1

Installation

  • Track-It! System Requirements
  • Server Requirements
  • Client Applications
  • Audited Platforms
  • Installation Models
  • Installing Track-It!
2

Administering Technician Access

  • Creating Technician Accounts
  • Understanding Security Policies
  • Modifying the Default Security Policy
  • Creating Security Policies
  • Assigning Technicians to a Security Policy
  • Creating Technician Queues
3

Data Setup and Database Concepts

  • Understanding Lookup Tables
  • Categorizing Work Orders
  • Defining Work Order Priorities
  • Remaining Lookup Tables
  • Other Significant Track-It! Tables
  • Backing up Track-It!
4

Configuring

  • Administration Console Overview
  • Configuring Administration Options
  • Configuring Help Desk Options
  • Configuring Solutions Options
  • Configuring Purchasing Options
5

Using the Directory Importer

  • Directory Importer Overview
  • Selecting a Directory Service
  • Importing Technicians and Users while Assigning Licenses
  • Understanding the Field Mapping Options
  • Automating the Import Schedule
6

Setting up Workflow Automation

  • Understanding Event Policies
  • Creating Service Level Agreements
  • Creating Skill Routing Policies
  • Creating Work Order Templates
  • Working with Schedule Work Orders
7

Change Management

  • Change Management Overview
  • Defining Different Types of Change
  • Classifying Change Requests
  • Understanding Change Management Roles
  • Setting up Change Management Roles
  • Setting up Change Management Policies
  • Configuring Notifications for Change Management Events
  • Customizing Notification Templates for Change Management Events
  • Scheduling Notifications for Change Management Events
8

Discovery and Audit

  • Managing IT Assets
  • Understanding Asset Discovery
  • Managing Discovered Assets
  • Understanding Audit and Audit Components
  • Using the Administration Console to Configure Audit Options
  • Configuring Audit Execution
  • Scheduling Automatic Auditing
  • File Capture Information
  • Setup Credentials for Windows Installation
  • Merging Audit Results
  • Customizing the Print Output
  • Performing a Distributed Audit
  • Changing the Audited Software Approval Status

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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