EncartaLabs

BMC Smartflow Service Resolution

( Duration: 1 Day )

The BMC Service Request Management - Administration and Configuring training course provides BMC Service Request Management (SRM) administrators, service catalog managers, business relationship managers, and developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC SRM to support the corresponding business processes.

Attend the following courses or possess equivalent knowledge:

  • BMC Remedy AR System
  • BMC Remedy IT Service Management - Administration

  • SRM Administrators
  • Service Catalog Managers
  • Business Managers
  • Developers

COURSE AGENDA

1

Identify basic SRM features and functionality

2

Describe the SRM architecture

3

Explain the Request Entry process

4

Configure, define, and maintain the service catalog

5

Explain and identify each of the following primary components that define a catalog entry:

  • Service Request definition
  • Process definition
  • Data mapping, variables, target data, and questions
  • Application Object Template
  • Fulfillment application templates
6

Describe and configure the following roles associated with SRM:

  • End User (Requesters)
  • Business Manager
  • Service Request Coordinator
  • Fulfillment Provider
  • Service Catalog Manager
  • SRM Administrator
7

Use Service Request Designer to create SRDs

8

Define and manage entitlements

9

Perform advanced configuration of SRM functionality

10

Configure approvals and assignments for SRM

11

Import and export SRDs and related data

12

Identify common issues and troubleshooting techniques

13

Describe Service Implementation planning process

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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