The BMC Service Request Management - Administration and Configuring training course provides BMC Service Request Management (SRM) administrators, service catalog managers, business relationship managers, and developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC SRM to support the corresponding business processes.
Attend the following courses or possess equivalent knowledge:
- BMC Remedy AR System
- BMC Remedy IT Service Management - Administration
- SRM Administrators
- Service Catalog Managers
- Business Managers