The BMC Service Request Management training course provides BMC Service Request Management (SRM) users, service request coordinators, business managers, and approvers with the concepts to incorporate best practices when using the BMC SRM solution. The course covers features and functionality of BMC SRM. In this course, delegates will learn about various functional areas of the Request Entry Console. They also learn how to create, manage, and fulfill service requests. In addition, they get familiar with the basics of Service Request Coordinator Console and the Business Manager Console.
The BMC Service Request Management - Administration and Configuring training course provides BMC Service Request Management (SRM) administrators, service catalog managers, business relationship managers, and developers with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC SRM to support the corresponding business processes.
For BMC Service Request Management
- User knowledge of Microsoft Windows graphical user interface (GUI)
For BMC Service Request Management - Administration and Configuring Attend the following courses or possess equivalent knowledge:
- BMC Remedy AR System
- BMC Remedy IT Service Management - Administration
- SRM Users
- Service Request Coordinators
- Business Managers
- SRM Administrators
- Service Catalog Managers