EncartaLabs

BMC Remedyforce - Service Level Management

( Duration: 1 Day )

The BMC Remedyforce - Service Level Management training course is designed for BMC Remedyforce staff users and change managers. This course introduces participants to the features of Service Level Management. This course covers the concepts and procedures of Service Level Management. These concepts and procedures will help change managers to create and manage agreements and configure service targets in BMC Remedyforce.

  • Remedyforce Application Staff Users
  • Change Managers

COURSE AGENDA

1

Describe Service Level Management

2

Work with Service Level Management

3

Explain service targets

4

Configure and manage service targets

5

View the service targets for Incidents, Problems, Tasks, and Change Requests

6

Create agreements

7

View agreements and their components

8

Use QuickViews and view reports

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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