EncartaLabs

BMC Remedyforce - Self-Service Portal

( Duration: 1 Day )

The BMC Remedyforce - Self-Service Portal training course is designed for BMC Remedyforce client users. This course introduces participants to the features of the Self Service portal. It also covers the concepts and procedures that enable client users to manage tickets, create Service Requests, work with approvals, quick links, and Broadcasts in BMC Remedyforce, by using the Self Service portal.

  • Remedyforce Application Client Users

COURSE AGENDA

1

Explain Service Request Management

2

Create and manage tickets

3

Describe the methods to create a ticket

4

Report an issue using common tickets

5

Use the My Cart feature to manage Service Requests

6

Search for requests and templates

7

Use keyboard shortcuts to perform various actions

8

Create Service Requests

9

Search for and view Self Help articles

10

View Broadcasts

11

Use the Chatter feature to share information and submit tickets

12

Manage approvals

13

Use quick links

14

View and edit profile information

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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