EncartaLabs

BMC Remedyforce - Incident Management & Problem Management

( Duration: 1 Day )

The BMC Remedyforce - Incident Management & Problem Management training course is designed for BMC Remedyforce staff users. This course introduces participants to the features of Incident Management and Problem Management. This course covers the concepts and procedures of Incident Management and Problem Management. These concepts and procedures will help staff users to create, manage, and work with Incidents, Tasks, Broadcasts, and Problem records in BMC Remedyforce.

  • Remedyforce Application Staff Users

COURSE AGENDA

1

Explain Incident Management

2

Create and manage Incidents, Tasks, and Broadcasts

3

View templates and apply them to records

4

Use the QuickViews feature to work with Tasks

5

Use the Global Search feature to search for records

6

Explain Problem Management

7

View the Problem Management alignability process model

8

Create and manage Problem records

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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