EncartaLabs

BMC Remedyforce - Administration

( Duration: 3 Days )

The BMC Remedyforce - Administration training course provides the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.

By attending BMC Remedyforce - Administration workshop, attendees will learn to:

  • Examine BMC Remedyforce
  • Examine Salesforce key functions
  • Examine Incidents
  • Examine Knowledge Management
  • Examine Problem Management
  • Examine Broadcasts
  • Examine Service Request Management
  • Examine Service Level Management
  • Examine Change Management
  • Examine CMDB
  • Examine Self Service
  • Examine Reporting and Dashboards

  • Basic Knowledge of BMC Remedyforce

  • IT Architects and Engineers
  • IT Administrators

COURSE AGENDA

1

Introduction

  • Overview of Remedyforce
  • Registering for a Trial Environment
2

Configure Application

  • Templates
  • Categories
  • Category Types
  • Impact, Urgency, Priorities
  • Actions
  • Status
3

Templates

  • Incident Templates
  • Task Templates
  • Change Templates
4

Assignment

  • Suggested Owners
  • Assignment Automation
5

Business Hours

  • Holidays
  • Business Hours
6

Service Agreements

  • SLAs
  • Service Targets
7

Manage Users

  • Clients and Users
  • Licenses and Profiles
  • Permission Sets
  • Queues
  • Data Segregation with Roles
  • Accounts
8

Remedyforce Console

  • Salesforce Sidebar
  • Console Options
  • Main Logo
9

CMDB

  • Asset v CI Management
  • List Views
  • Data Loader
  • Reconciliation
  • Locations
  • Models
  • Normalization
10

Self Service

  • Request Definitions
  • Approval Process
11

Workflow and Customization

  • Remote Site
  • Validation Rules
  • Custom Fields
  • Field Sets
  • Workflow Rules
12

Dashboards and Reports

  • Custom Reports
  • Adding Reports to Dashboards

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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