EncartaLabs

BMC Remedy With Smart IT

The BMC Remedy With Smart IT - for Administrators training course is designed for ITSM application administrators with BMC Remedy IT Service Management experience. This course introduces participants to the administering features in Smart IT to ensure experienced ITSM administrators gain the knowledge necessary for BMC Remedy with Smart IT installation and configuration proficiency.

The BMC Remedy With Smart IT - for Users training course provides BMC Remedy IT Service Management users and managers with the information needed to use Smart IT to create, manage, and search for tickets. The course includes five ITSM user personas (First-Level Service Desk Analyst, Second-Level Service Desk Agent, Third - Level Service Desk Agent, Field Support Technician, and Service Desk Manager).

For BMC Remedy With Smart IT - for Administrators

For BMC Remedy With Smart IT - for Users

  • User knowledge of the Microsoft Windows graphical user interface (GUI)

ITSM Application Administrators

ITSM Users

ITSM Managers

COURSE AGENDA

BMC Remedy With Smart IT - for Administrators
(Duration : 1 Day)

1
Identify the prerequisites necessary to install Smart IT
2
Install Smart IT User Experience patch
3
Install Smart IT
4
Deploy Smart IT
5
Identify and define administrator authentication and permissions
6
Enable and configure SSL and SSO
7
Add custom fields to incident forms
8
Configure and tune full-text search
BMC Remedy With Smart IT - for Users
(Duration : 1 Day)

1
Describe various Smart IT console tabs such as Dashboard, Console, Smart Recorder, and Configuration
2
Describe configuration views for various forms such as Incident, Task, Work Order, and Person
3
Identify the Service Desk User, Customer, and Asset CI form details
4
Describe how to create broadcasts
5
Create tickets (Incident and Work Order) using Smart Recorder
6
View and Update tickets for ticket status, assignment, impact, urgency, and priority
7
Resolve tickets with knowledge articles
8
Search for tickets, assets, resources, and people
9
View service delivery statistics such as SLAs, KPIs, Backlogs, and open tickets

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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