The BMC Remedy With Smart IT - for Administrators training course is designed for ITSM application administrators with BMC Remedy IT Service Management experience. This course introduces participants to the administering features in Smart IT to ensure experienced ITSM administrators gain the knowledge necessary for BMC Remedy with Smart IT installation and configuration proficiency.
The BMC Remedy With Smart IT - for Users training course provides BMC Remedy IT Service Management users and managers with the information needed to use Smart IT to create, manage, and search for tickets. The course includes five ITSM user personas (First-Level Service Desk Analyst, Second-Level Service Desk Agent, Third - Level Service Desk Agent, Field Support Technician, and Service Desk Manager).
For BMC Remedy With Smart IT - for Administrators
- BMC Remedy IT Service Management - Administration
- BMC Work Order Management
Attend the following courses or possess equivalent knowledge:
For BMC Remedy With Smart IT - for Users
- User knowledge of the Microsoft Windows graphical user interface (GUI)
ITSM Application Administrators