The BMC Remedy Service Desk training course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Incident Management and BMC Remedy Problem Management applications to create and process incident requests, problem investigations, known errors records, and solution database entries.
User knowledge of the Microsoft Windows graphical user interface (GUI)
- Service Desk Analysts
- Problem Coordinators
- Group Coordinators