EncartaLabs

BMC Remedy Knowledge Management

( Duration: 1 Day )

In BMC Remedy Knowledge Management training course delegates learn vital knowledge management concepts and knowledge management best practices that enable them to resolve issues quickly, accurately, and consistently. They also learn how to successfully implement the best practices using BMC Remedy Knowledge Management.

  • User knowledge of Microsoft Windows graphical user interface (GUI)

  • Administrators
  • Analysts
  • Users

COURSE AGENDA

1

Identify benefits of effective knowledge management

2

Identify BMC Remedy Knowledge Management features and benefits

3

Describe BMC Remedy Knowledge Management architecture

4

Explain knowledge consumerization

5

Describe how to search for knowledge articles

6

Explain how BMC Remedy Knowledge Management enables self-help users to work with knowledge search results

7

Describe the BMC Remedy Knowledge Management article lifecycle and workflow

8

Identify various types of knowledge articles

9

Identify various user types and roles related to BMC Remedy Knowledge Management

10

Explain how to access the Knowledge Management Console, and describe its functional areas

11

Describe how to create and view broadcasts

12

Explain how to apply custom settings in the Knowledge Management Console

13

Explain how to create and edit knowledge articles

14

Explain how to search for knowledge articles

15

Describe how to use the knowledge article functional areas for effective knowledge management

16

Describe how to generate predefined and custom reports

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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