The BMC Remedy Knowledge Management - Administration training course guides delegates through the administration of BMC Remedy Knowledge Management. Delegates gain a complete understanding of configuration options, foundation data, the application permission model, and troubleshooting techniques.
This course gives delegates the ability to walk through a pre-configured application to experience BMC Remedy Knowledge Management from the user perspective. This hands-on opportunity includes experiencing the lifecycle of an article, creating users, creating foundation data, creating visibility groups, converting knowledge sources from other tools, and troubleshooting common user issues.
Attending a course on BMC Remedy Knowledge Management or have equivalent experience.
- Remedy Administrators
- Knowledge Administrators
- Knowledge Article Authors