BMC Remedy Knowledge Management - Administration

( Duration: 1 Day )

The BMC Remedy Knowledge Management - Administration training course guides delegates through the administration of BMC Remedy Knowledge Management. Delegates gain a complete understanding of configuration options, foundation data, the application permission model, and troubleshooting techniques.

This course gives delegates the ability to walk through a pre-configured application to experience BMC Remedy Knowledge Management from the user perspective. This hands-on opportunity includes experiencing the lifecycle of an article, creating users, creating foundation data, creating visibility groups, converting knowledge sources from other tools, and troubleshooting common user issues.

Attending a course on BMC Remedy Knowledge Management or have equivalent experience.

  • Remedy Administrators
  • Knowledge Administrators
  • Knowledge Article Authors



Describe new features of BMC Remedy Knowledge Management


Understand how to use the Knowledge Management Console:

  • Search and view articles
  • Assign visibility groups
  • Create and modify knowledge sources
  • Utilize the Article Conversion tool
  • Run reports

Understand full text search logic


Convert data from outside sources and other versions of BMC Remedy Knowledge Management


Implement an approval process


Manage user notifications


Configure status transitions


Troubleshoot common user issues

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue