EncartaLabs

BMC Remedy Knowledge Management - Administration

( Duration: 1 Day )

The BMC Remedy Knowledge Management - Administration training course guides delegates through the administration of BMC Remedy Knowledge Management. Delegates gain a complete understanding of configuration options, foundation data, the application permission model, and troubleshooting techniques.

This course gives delegates the ability to walk through a pre-configured application to experience BMC Remedy Knowledge Management from the user perspective. This hands-on opportunity includes experiencing the lifecycle of an article, creating users, creating foundation data, creating visibility groups, converting knowledge sources from other tools, and troubleshooting common user issues.

Attending a course on BMC Remedy Knowledge Management or have equivalent experience.

  • Remedy Administrators
  • Knowledge Administrators
  • Knowledge Article Authors

COURSE AGENDA

1

Describe new features of BMC Remedy Knowledge Management

2

Understand how to use the Knowledge Management Console:

  • Search and view articles
  • Assign visibility groups
  • Create and modify knowledge sources
  • Utilize the Article Conversion tool
  • Run reports
3

Understand full text search logic

4

Convert data from outside sources and other versions of BMC Remedy Knowledge Management

5

Implement an approval process

6

Manage user notifications

7

Configure status transitions

8

Troubleshoot common user issues

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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