EncartaLabs

BMC Remedy IT Service Management - Process Designer

( Duration: 1 Day )

The BMC Remedy IT Service Management Process Designer training course covers the basic concepts of BMC Remedy IT Service Management (ITSM) Process Designer. It provides an overview of Process Designer and explains its features, benefits, and components. It covers steps to create and manage process templates and explains the important concepts involved in BMC Remedy IT Service Management (ITSM) and BMC Remedy Service Request Management (SRM) integration with Process Designer.

  • Application Administrators

COURSE AGENDA

1

List the features, benefits, and components of BMC Remedy ITSM Process Designer

2

Explain process inheritance

3

List the roles and permissions related to BMC Remedy ITSM Process Designer

4

Introduce the Process Designer tool

5

List the various types of task actions

6

Describe how to create and manage process templates

7

Explain how to add tasks to the process diagram

8

Explain how to add actions and fields to tasks

9

Describe how to add dependencies in the Process Designer

10

Explain how to change the status of a process template and update a live process template

11

Explain how to modify process template properties and delete process templates

12

Discuss the Process Mapping form

13

Discuss Process Tracker and Process Wizard

14

Explain how to add ad hoc entities to a process

15

Explain integration of BMC Remedy ITSM Process Designer with BMC Remedy IT Service Management

16

Explain integration of BMC Remedy ITSM Process Designer with BMC Remedy Service Request Management (SRM)

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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