EncartaLabs

BMC Remedy IT Service Management - Administration

( Duration: 1 Day )

The BMC Remedy IT Service Management - Administration training course provides BMC Remedy IT Service Management application administrators, developers, and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Service Desk, BMC Change Management, and BMC Asset Management. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

Attending the following courses or possess equivalent knowledge:

  • Administrators

COURSE AGENDA

1

Explain the architecture of BMC Remedy ITSM applications and list supported platforms

2

Describe the relationship of the BMC Atrium CMDB to ITSM applications

3

Access and use Application Administration Console

4

Identify BMC Remedy ITSM mobility integration and BMC Remedy ITSM - Process Designer

5

Describe online documentation and community improvements

6

Identify the purpose of hub and spoke technology and configuration considerations

7

Describe ITSM foundation data and concepts

8

Create and configure companies, organizational structures, and sites

9

Specify auto-assignment of requests to support groups

10

Describe the purpose of permission groups and functional roles

11

Identify permission groups and roles for ITSM application administrators

12

Configure and administer People records

13

Describe Person templates

14

Assign and manage ITSM permission groups

15

Describe the BMC Atrium Product Catalog and its relationship to viewing, defining, and using products in ITSM applications

16

View, create, and update product catalog entries

17

View, create, and update operational catalog entries

18

Describe the purpose of the generic catalog

19

Define auto-assignment settings using operational and product catalog settings

20

Describe the types of tasks, task groups, and task templates that can be defined

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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