BMC Remedy Incident Management - Overview

( Duration: 1 Day )

The BMC Remedy Incident Management - Overview training course provides delegates with the basic understanding of the Incident Management process. In addition to this, it gives delegates a glimpse of how Incident Management forms a part of the complete IT Service Management Suite. Also, it familiarizes delegates with the different consoles that are used in the Incident Management processes.

  • Incident Analysts
  • Specialists
  • Group Coordinators
  • Service Owners
  • On-Duty Managers



Describe the components, terminology, and purpose of BMC Remedy IT Service Management Suite, BMC Remedy ITSM applications


Discuss BMC Remedy Incident Management as part of BMC Remedy Service Desk


Elaborate on the benefits of Incident Management


Describe the Incident Request Lifecycle, roles, responsibilities, and permissions related to BMC Remedy Incident Management


Give a walkthrough of the IT Home page and other consoles integrated with the Incident Management application

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue