EncartaLabs

BMC Remedy Incident Management - Overview

( Duration: 1 Day )

The BMC Remedy Incident Management - Overview training course provides delegates with the basic understanding of the Incident Management process. In addition to this, it gives delegates a glimpse of how Incident Management forms a part of the complete IT Service Management Suite. Also, it familiarizes delegates with the different consoles that are used in the Incident Management processes.

  • Incident Analysts
  • Specialists
  • Group Coordinators
  • Service Owners
  • On-Duty Managers

COURSE AGENDA

1

Describe the components, terminology, and purpose of BMC Remedy IT Service Management Suite, BMC Remedy ITSM applications

2

Discuss BMC Remedy Incident Management as part of BMC Remedy Service Desk

3

Elaborate on the benefits of Incident Management

4

Describe the Incident Request Lifecycle, roles, responsibilities, and permissions related to BMC Remedy Incident Management

5

Give a walkthrough of the IT Home page and other consoles integrated with the Incident Management application

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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