EncartaLabs

BMC Remedy Incident Management - for Group Coordinators

( Duration: 1 Day )

The BMC Remedy Incident Management - for Group Coordinators training course gives delegates an elaborate insight into the Group Coordinator role in the Incident Management process. In addition to a brief explanation of the Incident Request Lifecycle, this course also provides a detailed walkthrough of the procedures that a Group Coordinator performs in the Incident Request Lifecycle.

  • Group Coordinators

COURSE AGENDA

1

Discuss the responsibilities of the Group Coordinator role

2

Discuss the role of a Group Coordinator in the Incident Request Lifecycle

3

List the permissions of a Group Coordinator

4

Explain the Incident assignment procedure performed by a Group Coordinator

5

Explain the different assignment types

6

Explain incident request rejection

7

Explain incident request reassignment

8

Discuss relating duplicate incident requests

9

Explain how to record CI unavailability

10

Define templates, decision trees, and scripts

11

Explain the Incident Tracking procedure performed by a Group Coordinator

12

Identify Service Level Management status icons

13

Describe how to view breached incident requests

14

Discuss Solution Approval as a part of Incident Management process

15

Discuss approving or rejecting a solution

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
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  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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