EncartaLabs

BMC Remedy Change Management

The BMC Remedy Change Management training course provides delegates with a detailed understanding of the Change Management process and its sub processes. Delegates learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Change Management process.

The BMC Remedy Change Management - for Change Coordinators training course provides delegates with a detailed understanding of the Change Coordinator role in the Change Management process.

Delegates learn about the Change Management process tasks that they will perform, such as implement infrastructure change tasks. In addition, delegates learn about various Change Management procedures during which a Specialist/Task Implementer is associated.

The BMC Remedy Change Management - for Change Managers training course provides delegates with a detailed understanding of the Change Manager role in the Change Management process. Delegates learn about the Change Management process tasks that they will perform, such as review a change request and request approvals for the change request.

The BMC Remedy Change Management - for Infrastructure Change Approvers/Cab training course provides delegates with a detailed understanding of the Infrastructure Change Approver/Change Advisory Board (CAB) role in the Change Management process. Delegates learn about the Change Management process tasks that they will perform, such as change approval and rejection.

The BMC Remedy Change Management - for Release Coordinators training course provides delegates with a detailed understanding of the Release Coordinator role in the Release Management process. Delegates learn about the Release Management process tasks that they will perform, such as create release, create manifest, schedule release, create activity, specify milestone, and process and close release.

The BMC Remedy Change Management - for Specialists training course provides delegates with a detailed understanding of the Specialist (Task Implementer) role in the Change Management process. Delegates learn about the Change Management process tasks that they will perform, such as implement infrastructure change tasks. In addition, delegates learn about various Change Management procedures during which a Specialist/Task Implementer is associated.

For BMC Remedy Change Management - for Change Coordinators

  • Attending a course on BMC Remedy Asset Management - Overview or possess equivalent knowledge.

For BMC Remedy Change Management - for Change Managers

  • Attending a course on BMC Remedy Change Management or possess equivalent knowledge.

For BMC Remedy Change Management - for Infrastructure Change Approvers

  • Attending a course on BMC Remedy Change Management or possess equivalent knowledge.

For BMC Remedy Change Management - for Specialists

  • Attending a course on BMC Remedy Change Management or possess equivalent knowledge.

  • Change Coordinators
  • Change Managers
  • Specialists
  • Infrastructure Change Approvers and CAB
  • Change Approvers
  • Release Coordinators
  • Specialists or Task Implementers

COURSE AGENDA

BMC Remedy Change Management
(Duration : 1 Day)

1
Discuss BMC Remedy Change Management
2
Describe the Change Management process flow/lifecycle and the Change Request lifecycle
3
Identify the roles, responsibilities, permissions, and terminology of Change Management
4
Describe the process states, stages, and status values for change requests
5
Explain how to access the IT Home page and identify its features and functionality
6
Explain how to access the Overview Console and identify its features
7
Identify the functional areas of the Change Console
8
Identify the features and functionality available on the Change form
9
Identify various tabs on the Change form
10
Discuss the Archiving feature
11
Identify the Calendar
12
Discuss the search functionality in Change Management
13
Discuss the Release Administrator role in the Change Management process flow/lifecycle
14
Discuss the Customer Representative role in the Change Management process flow/lifecycle
BMC Remedy Change Management - for Change Coordinators
(Duration : 1 Day)

1
Discuss the responsibilities of the Change Coordinator role
2
Discuss the role of a Change Coordinator in the Change Management and Change Request lifecycle
3
List the permissions of a Specialist
4
Explain the Change Management procedure performed by a Change Coordinator
5
Explain how to create a change request
6
Explain how to create tasks
7
Explain how to add relationships
8
Describe how to assign change request
9
Describe how to close a change request
10
Describe emergency change
BMC Remedy Change Management - for Change Managers
(Duration : 1 Day)

1
Discuss the responsibilities of the Change Manager role
2
Discuss the role of a Change Manager in the Change Management and Change Request lifecycle
3
List the permissions of a Change Manager
4
Explain the Change Management procedure performed by a Change Manager
5
Explain how to review a change request
6
Describe how to add work information
7
Explain how to add approvers
8
Explain how to add non-approver notifications
9
Describe the approval options
BMC Remedy Change Management - for Infrastructure Change Approvers/Cab
(Duration : 1 Day)

1
Discuss the responsibilities of the Change Approver role
2
Discuss the role of a Change Approver in the Change Management and Change Request lifecycle
3
List the permissions of a Change Approver
4
Explain the Change Management procedure performed by a Change Approver
5
Explain different approval phases and change status values
6
Describe the Approval Central
7
Explain how to approve or reject a change request as an IT and non-IT staff member
BMC Remedy Change Management - for Release Coordinators
(Duration : 1 Day)

1
Describe the Release Management process
2
Discuss the responsibilities of the Release Coordinator role
3
Discuss the role of a Release Coordinator in the Release Management lifecycle and Release Request lifecycle
4
List the permissions of a Release Coordinator
5
Explain the Release Management procedures performed by a Release Coordinator
6
Explain how to create a release and a manifest
7
Explain how to schedule a release
8
Describe how to create an activity and specify a milestone for an activity
9
Describe how to update a release
10
Describe how to view manifest information
11
Explain the release closure procedure
BMC Remedy Change Management - for Specialists
(Duration : 1 Day)

1
Discuss the responsibilities of the Specialist role
2
Discuss the role of a Specialist in the Change Management and Change Request lifecycle
3
List the permissions of a Specialist
4
Explain the Change Management procedure performed by a Specialist
5
Explain the different task types
6
Explain how to implement tasks
7
Explain how to close tasks
8
Describe the Change Planning, Application Change Implementation, Planned Change Closure, Emergency Change Implementation, and Emergency Change Closure procedures

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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