EncartaLabs

BMC Remedy Change Management

( Duration: 1 Day )

The BMC Remedy Change Management training course provides delegates with a detailed understanding of the Change Management process and its sub processes. Delegates learn about the procedures, terminology, roles and responsibilities involved, and the chief functionality of the Change Management process.

  • Change Coordinators
  • Change Managers
  • Specialists
  • Infrastructure Change Approvers and CAB

COURSE AGENDA

1

Discuss BMC Remedy Change Management

2

Describe the Change Management process flow/lifecycle and the Change Request lifecycle

3

Identify the roles, responsibilities, permissions, and terminology of Change Management

4

Describe the process states, stages, and status values for change requests

5

Explain how to access the IT Home page and identify its features and functionality

6

Explain how to access the Overview Console and identify its features

7

Identify the functional areas of the Change Console

8

Identify the features and functionality available on the Change form

9

Identify various tabs on the Change form

10

Discuss the Archiving feature

11

Identify the Calendar

12

Discuss the search functionality in Change Management

13

Discuss the Release Administrator role in the Change Management process flow/lifecycle

14

Discuss the Customer Representative role in the Change Management process flow/lifecycle

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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