EncartaLabs

BMC Helix Multi-Cloud Service Management - Administration

( Duration: 1 Day )

The BMC Helix Multi-Cloud Service Management - Administration training course will guide you through the basic concepts of BMC Helix Multi-Cloud Service Management including the associated roles and features. This course also explains the process enabling prebuilt integrations for various features such as incident brokering, ticket consolidation, DevOps integration, security, and cloud monitoring. You will also explore the various functionality accessible through the BMC Helix Multi-Cloud Service Management Dashboard and the steps involved in configuring the Service Dashboard. Finally, you will learn about risk management configurations in BMC Helix Multi-Cloud Service Management.

By attending BMC Helix Multi-Cloud Service Management - Administration workshop, attendees will learn to:

  • Describe the features, roles and architecture of BMC Helix Multi-Cloud Service Management
  • Explain the configuration process for BMC Helix Multi-Cloud Service Management
  • List the components involved in the configuration process
  • Describe the Quick Configuration Guide and list its features
  • Describe key features of BMC Helix Multi-Cloud Service Management include:
    • Incident Brokering
    • Ticket Consolidation
    • DevOps Integration
    • Security Integration
    • Cloud Monitoring Integration
  • Explain the steps to enable prebuilt integration with AWS
  • Explain the steps to enable prebuilt integration with Salesforce Service Cloud
  • Explain the steps to enable prebuilt integration with Jira
  • Explain the steps to enable prebuilt integration with IBM QRadar
  • Explain the steps to enable prebuilt integration with Azure Monitor
  • Describe the process of updating configurations to send and receive data from custom BMC Helix ITSM fields
  • Describe the process of integrating a custom connector with BMC Helix Multi-Cloud ServiceManagement
  • Configure the Service Dashboard
  • Explain multi-factor risk assessment for DevOps changesand risk management configuration
  • List various common issues and corrective actions

  • Basic Knowledge of BMC Helix Add-Ons

Administrators

COURSE AGENDA

1

Introduction to BMC Helix Multi-Cloud Service Management

  • BMC Helix Multi-Cloud Service Management: Overview, Benefits and Features
  • Product roles associated with BMC Helix Multi-Cloud Service Management
  • BMC Helix Multi-Cloud Service Management: Architecture
  • Products involved in the BMC Helix MultiCloud Service Management
2

Configuring BMC Helix MultiCloud Service Management - Part 1

  • Configuration process for BMC Helix MultiCloud Service Management
  • Quick Configuration Guide and list its features
  • Incident Brokering feature
  • Enabling prebuilt integration with AWS
  • Ticket Consolidation feature
  • Enabling prebuilt integration with Salesforce Service Cloud
3

Configuring BMC Helix MultiCloud Service Management - Part 2

  • DevOps integration feature
  • Enabling prebuilt integration with Jira
  • Security feature
  • Enabling prebuilt integration with IBM QRadar
  • Cloud Monitoring feature
  • Enabling prebuilt integration with Azure Monitor
  • Configuring Custom Fields and Custom Connectors
  • Core tasks of BMC Helix Multi-Cloud Service Management administrator
4

Setting Up Multi-Cloud Service Dashboard

  • Overview of the Multi-Cloud Service Dashboard
  • Configuring the Service Dashboard
5

Risk Management and Troubleshooting

  • Overview of multi-factor risk assessment for DevOps changes
  • Risk management configuration
  • Process of activating the risk calculation service
  • Troubleshooting configuration issues for failed transactions
  • Various common issues and corrective actions
  • Viewing and updating failed transactions in Error Management
  • Using the Debugger for Troubleshooting Flow Issues
  • Configuring Error Notifications

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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