BMC Helix ITSM - Smart Reporting: Report Designing

( Duration: 2 Days )

The BMC Helix ITSM - Smart Reporting - Report Designing training course introduces attendees to deep level customization and design functionality available in BMC Remedy Smart Reporting application. This course primarily focuses on the custom report creation process using a variety of functions. In addition, this course will provide more insights in regard to new functionalities such as Freehand SQL, Subquery and Advanced Authoring. Attendees will gain hands-on experience in designing various types of custom reports using different advanced functionalities.

By attending BMC Helix ITSM - Smart Reporting - Report Designing workshop, attendees will learn to:

  • Describe BMC Remedy Smart Reporting
  • Name the types of reports which can be created and accessed
  • State the features of the Freehand SQL and Advanced Authoring functionalities
  • Use Smart Reporting to create a basic Custom report
  • Create a Bucket Analysis report
  • Modify an existing KPI report
  • Create a report using Freehand SQL
  • Use Advanced Authoring when creating a report
  • Create a report with Union Sub Query

  • Knowledge of BMC Helix ITSM - Smart Reporting

BMC Remedy Smart Reporting Administrators (Designers)



BMC Remedy Smart Reporting Refresher

  • BMC Remedy Smart Reporting Console
  • Smart Reporting Components
  • New features of Smart Reporting
  • Advanced Authoring
  • Freehand SQL
  • Types of reports in Smart Reporting

Create a Drill Through Report

  • Basic Custom Reports
  • Drill Through Functionality
  • Steps to create a basic custom report
  • Modify an existing KPI report

Create a Bucket Report

  • Moderate Complexity Custom Reports
  • Bucket Analysis Functionality
  • Steps to create a Bucket Analysis report

Create a Report Using Freehand SQL

  • Custom view creation with custom SQL
  • Reports created using Freehand SQL
  • Freehand SQL Functionality
  • Steps to create a report using the Freehand SQL Functionality

Create a Report Using Advanced Authoring

  • Reports created using Advanced Authoring
  • Advanced Authoring Functionality
  • Steps to create a report using the Advanced Authoring Functionality

Create a Report with a Union Sub-Query

  • Reports created using the Sub Query functionality
  • Sub Query Functionality
  • Steps to create a report using the sub query functionality

Encarta Labs Advantage

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  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.