In ITIL 4 Foundation with BMC Helix training course, you will learn the basics of IT service management according to ITIL 4 on the Foundation level. This includes the ITIL 4 service value system, dimensions of service management, the guiding principles and the different practices in ITIL 4. In the course you will learn the necessary terminology and prepare yourself for the ITIL Foundation exam in an optimal manner. In addition, a practical insight on how to use BMC Helix ITSM is included in day 3.
By attending ITIL 4 Foundation with BMC Helix workshop, attendees will learn to:
- Ability to work actively and efficiently in an ITIL compliant environment
- Ability to correctly classify the key terms of ITIL 4
- Understand the business benefits of ITIL 4 and recognize the added value
- Ability to obtain a globally recognized and valid certificate that officially confirms your skills and knowledge
- Work in BMC Helix ITSM environments on typical topics like Incident Management, Service Request Management, Problem Management, Change Control, etc.
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners