EncartaLabs

ITIL 4 Foundation with BMC Helix

( Duration: 3 Days )

In ITIL 4 Foundation with BMC Helix training course, you will learn the basics of IT service management according to ITIL 4 on the Foundation level. This includes the ITIL 4 service value system, dimensions of service management, the guiding principles and the different practices in ITIL 4. In the course you will learn the necessary terminology and prepare yourself for the ITIL Foundation exam in an optimal manner. In addition, a practical insight on how to use BMC Helix ITSM is included in day 3.

By attending ITIL 4 Foundation with BMC Helix workshop, attendees will learn to:

  • Ability to work actively and efficiently in an ITIL compliant environment
  • Ability to correctly classify the key terms of ITIL 4
  • Understand the business benefits of ITIL 4 and recognize the added value
  • Ability to obtain a globally recognized and valid certificate that officially confirms your skills and knowledge
  • Work in BMC Helix ITSM environments on typical topics like Incident Management, Service Request Management, Problem Management, Change Control, etc.

  • None

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners

COURSE AGENDA

1

ITIL Foundation

  • ITIL Service Value System
  • Four Dimensions of Service Management
  • ITIL Practices
    • Service Desk, Monitoring & Event Management
    • Incident Management, Problem Management, Service Request Management
    • Change Control, Release Management, Deployment Management
    • IT Asset Management, Service Configuration Management
    • Relationship Management, Service Level Management
    • Supplier Management
    • Information Security Management
    • Continual Improvement
  • ITIL Guiding Principles
2

BMC Helix ITSM

  • Creating incidents and service requests
  • Creating knowledge articles for sharing information
  • Creating and managing problems
  • Creating and managing changes
  • Understanding the concepts of Configuration Management

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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