EncartaLabs

BMC Helix Digital Workplace - Catalog Administration

( Duration: 3 Days )

The BMC Helix Digital Workplace - Catalog Administration training course provides with the information and hands-on lab exercises needed to begin configuring BMC Digital Workplace Catalog and creating fundamental service and workflows.

By attending BMC Helix Digital Workplace - Catalog Administration workshop, attendees will learn to:

  • Describe the BMC Digital Workplace Catalog benefits and features
  • Describe the BMC Digital Workplace Catalog architecture, data flow, and system requirements
  • Describe how to manage roles in BMC Digital Workplace Catalog
  • Use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
  • Understand how to populate a Service Catalog to assist self-service users
  • Understand how to create categories, templates, and sub-catalogs
  • Describe how to create and manage services; virtual marketplace; and entitlements
  • Understand how to create the workflows and questionnaire for service fulfillment that can be used to send actions and fulfill service requests
  • Use of connectors to integrate with connected systems such as Remedy
  • Review how to create service bundles and banners

  • Knowledge of BMC Helix Digital Workplace.

Digital Workplace Catalog Administrator

COURSE AGENDA

1

Introduction to BMC Digital Workplace Catalog and Integrations

  • Describe BMC Digital Workplace Catalog
  • Describe Catalog Product Architecture
  • Describe Product Version Check
  • Describe Roles and Consoles
  • Explain Integration with BMC Digital Workplace
  • Integrate BMC Digital Workplace Catalog with BMC Helix Single Sign-On
  • Describe the User Sync Utility
  • Sync users from Remedy ITSM to Digital Workplace Catalog
  • Enable the Enhanced Catalog
  • Connect your Catalog to External Systems
  • Integrate with Remedy with Smart IT
2

Service Catalog - Preconfiguration

  • Describe Enhanced Service Catalog
  • Create and Manage Service Catalog
  • Create and Manage Service Categories
  • Create and Manage Service Templates
  • Create and Manage Sub-catalog
  • Describe Granular Access to Workflows
3

Service Catalog - Creation

  • Create a New Service
  • Add a Simple Workflow
  • Define Service Level Agreement (SLA)
  • Make Cost and Quantity Adjustments
  • Publish and Approve a Service
  • Describe Service Versions and Revisions
  • Create and Manage Service Versions and Revisions
  • Describe Virtual Marketplace/Entitlements
  • Create and Manage Virtual Marketplace
  • Add Services, Groups, and Users to Virtual Marketplace
  • Distribute Service Items into Virtual Marketplaces as Asset Manager
4

Service Catalog - Fulfillment

  • Service Fulfillment Options
  • Describe External Link Fulfillment
  • Create and Manage External Fulfillment
  • Describe the Workflow Designer
  • Describe Internal Workflow Concepts
  • Understand Workflows
  • Understand Questions
5

Workflow Using Remedy Connector

  • Describe Workflow Best Practices
  • Describe Workflow Actions Available Through the Remedy Connector
  • Create Basic Workflow Using Remedy Connector to Create an Incident, Work Order, and Change Request
  • Create and Manage Questions
  • Add dependent Services
  • Create Basic Workflow with Management Level Approvals
  • Create Basic Workflow with Custom Approval
6

Service Bundles and Banners

  • Describe Bundles
  • Create and Manage Bundles
  • Design and Create Workflow for a Bundles
  • Create Questions for Bundles
  • Create Promotional Banners

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

Top