EncartaLabs

BMC Helix Business Workflows - Administration

( Duration: 3 Days )

In BMC Helix Business Workflows - Administration training course, you will learn how to configure BMC Helix Business Workflows according to your requirements. For example, you will learn about questionnaires, dynamic case fields and how to implement business processes. Additionally, you will learn how to use automate tasks, create and publish knowledge articles, and how to move new configurations to production.

By attending BMC Helix Business Workflows - Administration workshop, attendees will:

  • Learn about BMC Helix Business Workflows and its features and functionality
  • Understand how to define basic services and make them available to employees
  • Learn how to create and use a case template
  • Understand how BMC Helix Digital Workplace and BMC Helix Business Workflows works together
  • Learn about questionnaires and dynamic case fields
  • How to implement business processes and define Service Targets and Milestones
  • Learn how to configure dynamic assignments and how to leverage approvals
  • Understand how to use automated tasks and Flow sets
  • Understand the process on creating and publishing knowledge articles
  • Learn how to move new configurations to the production environment

  • Basic Knowledge of BMC Helix Business Workflows

Administrators

COURSE AGENDA

1

Introduction to BMC Helix Business Workflows

  • Introduction to Business Workflows
  • Reviewing and Demonstrating the Use Case Scenario
  • Introduction to Foundation Data
  • Case Types and Relationship to Foundation Data
  • Static Case Assignment
2

Enhancing Your Service to Meet Business Requirements

  • Business Processes and the Tasks Concept
  • Digital Workplace Questionnaire Dynamic Fields
  • Introduction to Service Targets
  • Dynamic Case Assignment
  • Approvals Triggers and Types
3

Understanding and Applying Advanced Concepts

  • Introduction to Flow Sets
  • Automating Tasks
  • Knowledge Management
  • Introduction to Cognitive Service Management
  • Introduction to Smart Reporting on the Helix Platform
  • Moving Configuration from Development to Production
  • Outlook/Further Reading

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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