The BMC Analytics for Business Service Management training course provides an overview of BMC Analytics for Business Service Management (BSM) and reviews product features and functionality. In this course, participants become familiar with the purpose, benefits, user roles, and business goals of BMC Analytics for BSM. Participants learn about product architecture, predefined reports, and how to create and execute reports. Participants also learn about functional areas of the BI Launch Pad.
The BMC Analytics for Business Service Management - Administration training course gives participants a basic understanding of the architecture and concepts of BMC Analytics for BSM. Delegates learn how to configure the ITSM Universe by using the SAP BusinessObjects BI Central Management Console and Universe Design tool, and will learn to create users on SAP BusinessObjects Enterprise Server.