EncartaLabs

Mac OS X Support Essentials - Yosemite

( Duration: 3 Days )

In Mac OS X Support Essentials - Yosemite training course, Participants will learn about troubleshooting on OS X Yosemite. They will tour the breadth of OS X Yosemite and the best methods for effectively supporting users of OS X Yosemite systems.

By attending Mac OS X Support Essentials - Yosemite workshop, Participants will learn:

  • The troubleshooting process and how to use tools and resources
  • Features and functionality of OS X Yosemite, including how to find more information

Knowledge of OS X and basic computer navigation

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs

COURSE AGENDA

1

Installation and Configuration

  • Install OS X Yosemite
  • Setup and configuration
  • OS X recovery
  • OS X software updates
2

User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management
3

File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting
4

Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and spotlight
  • File archives
  • Time machine
5

Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting
6

Network configuration

  • Network essentials
  • Advanced network configuratio
  • Network troubleshooting
7

Network Services

  • Network services
  • Host sharing and personal firewall
8

System Management

  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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