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EncartaLabs

Avaya Aura Messaging - Administration, Maintenance and Troubleshooting

( Duration: 4 Days )

The Avaya Aura Messaging - Administration, Maintenance & Troubleshooting training course focuses on basic administration, maintenance, and troubleshooting tasks for Avaya Aura Messaging including:

  • Solution features, components, architecture, and topologies
  • Setting up flexible storage with the additions of using Exchange Store or VMware Zimbra store
  • Adding a mail gateway utilizing native and fax server options
  • Performing standard administrative tasks for Avaya Aura Messaging
  • Post-installation administrative tasks
  • Class of Server features and how to manage COS
  • Managing subscriber accounts
  • Administering system features
  • Managing user preferences and user features
  • Managing unified messaging
  • Updating software and add, modify, or remove sites
  • Integration capabilities with Avaya CS1000 support through Session Manager
  • Administering third-party products, such as AudioCodes gateways and fax servers
  • Downloading service packs and optional languages
  • Interpreting logs and reports in troubleshooting

By attending Avaya Aura Messaging - Administration, Maintenance & Troubleshooting workshop, delegates will learn:

  • Features and architecture solutions of Avaya Aura Messaging
  • Key concepts of Avaya Aura Messaging Administration, Maintenance and Troubleshooting
  • Administration steps for post-Implementation administration
  • Administer the flexible storage roles, as appropriate, for Avaya Store, Exchange Store and VMware Zimbra store
  • Avaya Aura Messaging maintenance tasks
  • Troubleshoot issues by interpreting logs and reports

  • Telephony and messaging system knowledge and experience

The Avaya Aura Messaging - Administration, Maintenance & Troubleshooting class is recommended for Avaya associates, business partners, and customers who will administer, maintain, and troubleshoot Avaya Aura Messaging

COURSE AGENDA

1

Avaya Aura Messaging Key Concepts

  • Features, Functions, and Components
  • System Architecture
  • Topology Options
2

Messaging System Post-Installation Administration

  • Administering CDOM
  • Creating Role-Based Access Control (RBAC) Roles
  • Adding and Modifying Privileged Login Accounts
  • Adding, Modifying, and Removing a Class Of Service
  • Adding a New Site and Modifying an Existing Site
  • Topology Settings
  • Adding and Removing an Application Server
  • Password Properties and Setting the Caller Applications Password
  • Adding Users
  • Viewing and Modifying User Properties
  • Deleting Users from the Messaging System
3

System Administration

  • Planning and Implementing the Enhanced List Application (ELA)
  • System Broadcasts
  • Information Mailboxes
  • Setting Up Text Messaging and Email Notifications
  • Adding a Mail Gateway
  • Caller Applications (Caller Apps)
4

Exchange Administration

  • Exchange Store
  • Configuring an Exchange Store
  • Configuring Avaya Aura Messaging for Exchange
  • Enabling Users for Exchange
  • Leaving and Retrieving Voice Messages for Exchange
5

User Features

  • Managing User Preferences:
    • General
    • Reach Me
    • Notify Me
    • My Phone
    • Creating or Modifying Personal Lists
    • Modifying User Password
    • Advanced Tasks
  • Unified Messaging Qualities of Avaya Aura Messaging
6

Clientless Outlook Toolbar

  • Avaya Aura Messaging Form
  • Supporting the Avaya Aura Messaging Toolbar in Microsoft Outlook
  • Accessing Messages in Exchange through Outlook for Avaya Message Store
  • Using the Clientless Outlook Toolbar
7

Alarms, Events, and Logs

  • Identifying, Managing, and Viewing Events Alarms
  • Executing and Viewing Logs
8

Reports

  • Viewing and Executing Reports
  • Managing Reports by Viewing/Running:
    • User Reports
      • Info Mailboxes
      • Remote Users
      • Uninitialized Mailboxes
      • Login Failure
      • Locked Out Users
9

Maintenance and Troubleshooting

  • Performing a Database Audit
  • Verifying and Restarting LDAP Process
  • Verifying IMAP/SMTP Status and Administering Settings
  • Displaying Voice Equipment Status
  • Administering Trusted Certificates
  • Testing Alarm Originations
  • Testing Connections
  • Running Application Server Diagnostics
10

Upgrades and Migration

  • Options
  • Scenarios
  • Upgrading Legacy Modular Messaging Hardware

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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