In Avaya Aura Communication Manager - Administration training course, you will learn to perform Communication Manager (CM) administration tasks. This course covers basic features and functions, creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance, and generating system reports.
By attending Avaya Aura Communication Manager - Administration workshop, delegates will learn:
- Role of Communication Manager (CM) in the Avaya Aura Core
- Communication Manager Architecture
- Role of System Manager in administering Communication Manager
- Role of alternative administration interfaces such as Avaya Site Administration (ASA)
- Purpose of the Communication Manager Dial Plan
- Purpose of CM Feature Access Codes (FAC)
- CM Station and User Administration
- CM group features such as Hunt Groups and Pick up groups
- CM Call Treatment options such as Call Coverage and Call Forward
This Avaya Aura Communication Manager - Administration class is ideal for individuals responsible for the administration of Communication Manager and programming CM through the System Manager interface
- Attend a training on Avaya Aura Communication Manager - Essentials or equivalent practical experience.